Expert Assistance for Your Window Screen Needs at Hiking Screen

Add.: Building 18, No. 7, KaiTuo Road, Huangdao District, Qingdao, Shandong, China
Tel.: +86 19153256990
Mobile: +86 19153256990

Customer Service Policy

Technical Support

- Free consultation and project feasibility analysis
- Technical data for reference
- Design pattern, installation blueprint and other necessary information for production

Sales Network

Our screen mesh are increasing in popularity both locally in China as well as internationally.

At Hiking Screen, we are dedicated to providing exceptional customer support and assistance. We understand that our customers may have questions, concerns, or require guidance regarding our insect screen products. That’s why we have developed a comprehensive support system to ensure your satisfaction and peace of mind.

Here are some ways we can assist you:

  1. Frequently Asked Questions (FAQ): Our FAQ section is a valuable resource that addresses common inquiries about our insect screens. It covers topics such as installation, customization, maintenance, and more. We recommend checking the FAQ page first to find quick answers to your questions.
  2. Installation Guides: We provide detailed installation guides with step-by-step instructions for easy and hassle-free setup of our insect screens. These guides include illustrations and diagrams to assist you in the process. If you encounter any difficulties, don’t hesitate to reach out to our support team for additional guidance.
  3. Product Manuals: Each of our insect screen products comes with a comprehensive product manual that provides in-depth information about its features, specifications, and care instructions. It is essential to review the manual to ensure proper usage and maintenance of your screens.
  4. Contact Our Support Team: If you need personalized assistance or have specific inquiries that are not addressed in the FAQ or manuals, our dedicated support team is here to help. You can reach out to us via email, phone, or through the contact form on our website. Our knowledgeable representatives will promptly respond to your queries and provide the support you need.
  5. Warranty and Returns: We stand behind the quality of our insect screens. In the rare event of a manufacturing defect or any issues with your purchase, please refer to our warranty policy for information on how to initiate a return or request a replacement. We strive to resolve any concerns in a fair and efficient manner.

At Hiking Screen, customer satisfaction is our top priority. We are committed to ensuring that your experience with our insect screen products is positive and hassle-free. Feel free to explore our support resources, and don’t hesitate to reach out to us if you need assistance. Our team is ready to assist you every step of the way.